At Ashtons, we are always looking to improve the services we provide to our customers. Our latest service enhancement is to introduce a new courier services provider.
All customers will transition to the new service provider by early March 2022.
In recent years, courier services have evolved and improved with the addition of a variety of new features, including enhanced tracking, delivery notification capability and reporting. These features enable our Customer Service Team to manage your orders, as well as any queries or complaints, much more efficiently and effectively.
We have identified Parcelforce Worldwide as the best provider to give you optimal service. They have the largest market share in UK next-day deliveries and directly employ 80% of their drivers. Having the same driver on the same route every day means the driver knows the route and the customers, providing a more consistent level of service. They also employ route optimisation to avoid overloading of delivery driver routes, giving drivers more time to make their deliveries.
We anticipate that our new delivery service will bring many benefits to your hospice in the long term. However, please be aware that there may be a period of settling in with your new driver and we politely request your patience and cooperation during this time. In the meantime, should you wish to discuss the new delivery service, our Customer Service Team is available to help. Please call us on 0345 222 3550 or email firstname.lastname@example.org